Privacy Policy - Haringey Skip Hire

At Haringey Skip Hire, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and postal address.
Transactional Information: Details of skip hire bookings, payment information, and service usage.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Marketing and Communications Data: Preferences in receiving marketing materials and communications.

2. How We Use Your Information

We utilize your information for various purposes, including:

Providing Services: To process and manage your skip hire bookings effectively.
Customer Support: To address your inquiries, concerns, and provide necessary assistance.
Improving Our Services: To analyze usage patterns and enhance the functionality and user experience of our website.
Marketing Communications: To inform you about updates, promotions, and offers related to our services.
Compliance: To adhere to legal obligations and protect our rights.

3. Legal Basis for Processing

Our legal basis for processing your personal data includes:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To fulfill our contractual obligations related to skip hire services.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, such as improving services and marketing.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

Service Providers: Trusted partners who assist us in delivering services, such as payment processors and logistics companies.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
With Your Consent: When you explicitly agree to the sharing of your information for specific purposes.

5. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Securing data transmission through SSL encryption.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate potential vulnerabilities.
Data Minimization: Collecting only the necessary information required to provide our services.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria for determining retention periods include:

The duration of our contractual relationship with you.
Compliance with legal obligations.
Resolution of disputes and enforcement of agreements.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request the limitation of data processing in specific scenarios.
Data Portability: You can request to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us through the channels provided in our service interactions.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be indicated at the top.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently received personal information from a minor, we will take steps to delete it promptly.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

13. Complaints

If you have any concerns or complaints about our handling of your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

14. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us through the provided service channels.

Effective Date

This Privacy Policy is effective as of April 27, 2024.